MyBPSC FAQ

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Getting Started
How do I gain access to the platform?
If you don’t have credentials, contact your account team. All account invitations are initiated and sent by BluePrint Supply Chain. The invitation will be sent via email, and each user will be required to complete their account setup on the portal.
Login
How do I log in to the platform?
Navigate to https://mybpsc.com/login and enter your email address and password on the login screen.

I forgot my password. How do I reset it?
Click “Forgot Password” on the login screen and follow the instructions sent to your email. If you don’t receive an email within a few minutes, check your spam folder or contact your account team.

My account is locked or I can't log in. What should I do?
Contact your account team and a team member will assist you in regaining access.
Multi-Factor Authentication (MFA)
Why am I being asked for a verification code?
For your security, the platform uses multi-factor authentication (MFA). After entering your password, a one-time verification code will be sent via text message to your registered phone number.

I didn't receive a text message with my verification code. What should I do?
First, make sure your phone has signal and can receive SMS messages. Wait up to a minute, then try requesting a new code. If the issue persists, contact your account team to confirm your registered number.
How do I update the phone number that receives my verification code?
Once logged in, click on your username and select “Change 2FA”. After you confirm this is your desired action, you will be logged out and can enter and verify a new phone number during your next login.
Can I use an authenticator app instead of SMS?
Currently the platform only supports SMS-based verification codes.
Reports & Power BI
What can I do inside the platform?
The platform provides access to Power BI reports relevant to your ongoing programs with BluePrint Supply Chain. You can view, filter, and interact with those reports directly in your browser — no Power BI license or software installation is required.

A report isn't loading or looks broken. What should I do?
Try refreshing the page. If the issue continues, try clearing your browser cache or using a different browser. If the report is still unavailable, contact your account team, as there may be a data refresh or service issue on our end.
Can I download or export data from the reports?
Yes, you can export the data of any visualization within the dashboard. To do this, hover over the visualization you wish to export, select More Options (“…”), then select Export data. Please note that you will be limited to the data in its existing format or in a summary format.

The report data looks outdated. When is it refreshed?
Reports are typically refreshed hourly. If you believe the data is incorrect or beyond a normal refresh window, please contact your account team.
General
What browsers are supported?
The platform works best on the latest versions of Chrome, Edge, Firefox, and Safari.
How do I request new visualizations and/or features?
Send any requests to your account team. They will coordinate with the Business Intelligence team to evaluate, prioritize, and implement any and all web portal changes.
Who do I contact if I need help?
Reach out to your account team for any issues not covered here.
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